You may return any product within 30 business days of delivery if you’re not satisfied. The item must be in its original condition. Once we receive it, we’ll process your refund within 10 business days.
Which payment methods do you accept?
We accept credit and debit cards, PayPal, Apple Pay, and Google Pay. All payments are secure and encrypted.
Can I modify or cancel my order after placing it?
Yes, if you contact us within 12 hours of placing your order. After it ships, we can’t change it, but we can help with a return.
Do you ship internationally?
No, we currently ship only within the United States. Shipping times and costs are calculated at checkout based on your location.
How long does shipping take?
National deliveries are typically completed within 2 to 5 business days.
Do you offer free shipping?
Yes, we offer free shipping on orders over $50. For smaller orders, the shipping cost is shown before checkout.
Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number via email.
How do I find my size?
Each product includes a detailed size guide to help you choose the correct fit. If you’re unsure, please contact us before placing your order.
Are your products eco-friendly and sustainable?
Yes, at Ecopaws we carefully select products that protect your pet and the planet. We work with recycled, biodegradable materials and responsible suppliers.
Are the products safe for my pet?
All our products go through quality checks and are designed to be safe, durable, and comfortable. If you have any specific questions about a product, check its details or contact us.
Do you offer discounts or loyalty programs?
Yes, we run special promotions throughout the year and offer exclusive discounts for loyal customers. Subscribe to our newsletter to receive the latest offers before anyone else.
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